FORTIC Return & Exchange Policy

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

Be in like-new condition
Show no signs of mounting or use
Include all original accessories, manuals, tools, lens covers, and packaging
Have the original serial number label and protective materials intact

Items that do not meet these requirements may be subject to a restocking fee or declared ineligible.

Exchanges

Exchanges are available within the same 30-day period for:

Defective or damaged products
Requests to switch to a different model or variant

Any price difference will be charged or refunded accordingly.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products with visible mounting marks or installation wear
Products damaged by misuse, impact, or modification
The product is missing accessories or the product serial number (S/N) is missing, altered, or unreadable.
Final sale items marked “Non-Returnable”
Customized or special-order products
Product lost or stolen
Maliciously damaged products

Defective or DOA Products

If your red dot sight arrives defective or damaged (DOA), please contact us within 7 days of delivery.

We will:

Request photos or videos showing the issue
Provide troubleshooting as needed
Offer a replacement or full refund
Provide a prepaid return label for defective units

How to Start a Return or Exchange

Contact us at support@fortic.com with your order number and issue details.
You will receive a return authorization (RMA) and instructions.
Pack the item securely with all original components.
Ship the product using a trackable method (or a prepaid label if provided).

Returns shipped without an RMA may experience delays.

Return Shipping & Fees

Defective or incorrect items: FORTIC covers return shipping.
Change-of-mind returns: Customer is responsible for return shipping.
Original shipping fees are non-refundable.
Missing accessories or signs of wear may result in a 10–15% restocking fee.

Refunds

Refunds are issued to the original payment method after the return is received and inspected.

Typical processing timeline:

Inspection: 2–3 business days
Bank or payment processor posting time: 3–7 business days

Warranty Support

If your issue occurs after the 30-day return window, you may submit a warranty request. FORTIC stands behind the performance and reliability of all optical products.

Please check the sheet below for more product warranty details: